Refund Policy
Thank you for choosing MIROIR Global for your Hair Beauty product purchase. We are dedicated to providing premium-quality products and ensuring your satisfaction. However, due to the nature of our products and in accordance with industry standards, all sales are final. Please carefully review our policy below.
1. Final Sale
All purchases of Hair Beauty products from MIROIR Global are considered final sale. Due to strict health and safety regulations, we are unable to accept returns, exchanges, or issue refunds once a product has been purchased, regardless of the product’s condition or packaging.
2. Product Condition and Safety
To maintain the highest standards of safety, hygiene, and product integrity, MIROIR Global does not accept returns on any Hair Beauty products. This policy applies universally, whether the product remains sealed in its original packaging or has been opened.
3. Course Training Refunds
3.1 Non-Refundable Policy:
If you choose to withdraw from a course training service offered by MIROIR Global, please note that your payment is non-refundable.
3.2 Exchange Options:
However, in lieu of a refund, you may opt to exchange the value of your course payment for vouchers or products, subject to availability. Please contact our customer service team to discuss the available options and to facilitate the exchange process.
4. Exceptions
We understand that exceptional circumstances may arise. The only exception to this policy is if you receive a product that is defective, damaged, or otherwise compromised. If this occurs, you must notify our customer service team within 7 days of receiving your order.
4.1 Defective or Damaged Products:
Should you receive a product that is defective, damaged, or spoiled, please contact our customer service team immediately. Upon validation of your claim, we will offer one of the following remedies at our discretion:
a. A replacement product, subject to availability.
b. Store credit equivalent to the value of the defective product.
5. Proof of Purchase
To process any claims regarding defective or damaged products, MIROIR Global requires a valid proof of purchase. Acceptable forms of proof include the original store receipt, order confirmation email, or any other documentation that confirms the transaction. Please ensure you retain these documents, as they are essential for verifying and processing your request.
6. How to Report an Issue
If you encounter an issue with your Hair Beauty product or have questions regarding the salon training course, please follow the steps below to report the problem:
6.1 Contact Customer Service:
Reach out to our customer service team within 7 days of your purchase or receipt of the product. You can contact us via email or phone using the contact information provided on our website.
6.2 Provide Necessary Information:
When contacting us, please be prepared to provide the following details:
a. Your full name and contact information.
b. Order number or transaction ID.
c. A detailed description of the issue.
d. Clear photographs of the product, including any damage or defects.
6.3 Resolution Process:
Once your claim is submitted, our team will review the information provided. If your claim is approved, we will proceed with the resolution as outlined under the “Exceptions” section.
7. Limitation of Liability
MIROIR Global’s liability is limited solely to the remedies provided under this No Return Policy. Under no circumstances shall MIROIR Global be liable for any incidental, consequential, or punitive damages arising from the use or inability to use our products or services, even if MIROIR Global has been advised of the possibility of such damages.
8. Policy Updates
MIROIR Global reserves the right to modify or update this No Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates.
9. Contact Information
For any questions or concerns regarding this policy, your Hair Beauty product purchase, or the salon training course, please contact our customer service team at miroirglobal@gmail.com