Shipping Policy
Welcome to MIROIR Global. This Shipping Policy outlines the terms and conditions governing the delivery of our products and services. We encourage you to review the following information carefully to ensure a smooth and satisfying experience.
1. Delivery Timeframe
1.1 Hair Products
Our Hair Beauty products are shipped via reputable courier services to ensure prompt and secure delivery.
While MIROIR Global strives to deliver all orders in a timely manner, specific delivery times will be communicated at the time of order confirmation. Delivery times may vary based on the destination and availability of the product.
1.2 Course Training
Course training sessions are conducted online via Zoom to provide you with the flexibility and convenience of remote learning.
To ensure a seamless training experience, please ensure you have a stable internet connection and a suitable device with access to Zoom.
If you choose to withdraw from the course, please note that the payment is non-refundable. However, the payment amount may be exchanged for vouchers or products, subject to availability.
2. Shipping Availability
2.1 Regional Availability
Our shipping services are currently available in select regions, including South Asia, North and South America, East Asia and the Pacific, as well as Europe and Central Asia. We are committed to expanding our shipping coverage to additional regions in order to better serve our global customer base.
2.2 International Orders
For international shipments, please be aware that additional customs duties, taxes, or fees may apply based on the destination country’s regulations. These charges are the responsibility of the customer and are not included in our pricing.
2.3 Shipping Restrictions
Certain products may be subject to shipping restrictions based on local regulations in specific regions. MIROIR Global reserves the right to cancel or modify orders that cannot be fulfilled due to such restrictions. Affected customers will be notified promptly.
3. Shipping Charges
3.1 Determination of Charges
Shipping charges, if applicable, will be calculated based on the destination, weight, dimensions, and nature of the products being shipped. These charges will be communicated clearly at the time of order placement.
3.2 Promotional Offers
From time to time, MIROIR Global may offer free or discounted shipping as part of special promotions. These offers are subject to specific terms and conditions and may not apply to all regions or products.
4. Order Confirmation
4.1 Order Acknowledgment
Upon placing an order, you will receive an email confirmation that includes the details of your purchase, including the estimated delivery date. For services requiring an appointment, this confirmation will also include the date, time, and location or online access details.
4.2 Course Training
For course training services, such as our salon training sessions, we will confirm your session details via email or another agreed-upon communication method. This confirmation will include the date, time, and online access details (e.g., Zoom link). Please ensure that your contact information is accurate to avoid any miscommunication. It is also important that you have a stable internet connection and an appropriate device for the duration of the course to ensure a smooth learning experience.
5. Changes or Cancellations
5.1 Modifying Orders
If you need to make changes to your order, including shipping details or product selection, please contact us as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed.
5.2 Cancellation Policy
Customers must notify MIROIR Global of any cancellations within a reasonable timeframe before the order is shipped or the service appointment is due. Cancellations after this period may not be honored, and the customer may be liable for the full cost of the order or service.
6. Damaged or Missing Items
6.1 Reporting Issues
In the unlikely event that you receive a damaged or defective product, or if any items are missing from your order, please contact our customer service team within 48 hours of delivery or service completion. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a store credit.
6.2 Inspection Upon Delivery
We strongly encourage customers to inspect all products upon delivery. If the packaging appears damaged, please document the condition with photographs and retain all packaging materials until the issue has been resolved.
7. Contact Us
7.1 Customer Support
If you have any questions or concerns regarding our Shipping Policy, or if you need assistance with your order, please reach out to our customer service team. We are here to help ensure your satisfaction with every aspect of your purchase.
8. Governing Law
8.1 Legal Jurisdiction
This Shipping Policy and any disputes arising from your purchase or use of our products or services shall be governed by and construed in accordance with the laws of the jurisdiction in which MIROIR Global operates. Any legal proceedings will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
9. Changes to Shipping Policy
9.1 Policy Modifications
MIROIR Global reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.
Thank you for choosing MIROIR Global. We value your business and are committed to delivering high-quality products and services with reliable and efficient shipping.